Field Workforce Engagement

Technician Engagement

Over the past 14 years Skybridge has developed comprehensive engagement processes to ensure the following outcomes are met:

  • Installers have required technical skills to perform field installation and service assurance work as required by each project we deliver
  • Installers are recruited to meet installation volume, geographic and service level agreement requirements of the project.
  • Installers are monitored for suitability to participate in the project.
  • Our workforce accommodates the dynamic nature of each project in terms of installation volumes, changes in geographic spread and service type mix.
  • Sufficient “mobile” technicians to service areas experiencing unexpected surges in demand at short notice.
  • Technicians are only made available for the program once they have successfully completed Skybridge’s in-house program training, which incorporates 3 nationally recognised units of WHS competency described later in this section. Additionally, technicians must have demonstrated appropriate technical proficiency prior to being accepted into the program.
  • All required compliance documentation (such as insurance certificates and police checks) for each technician is on fi le and kept up to date.

Our technician engagement team is responsible for ensuring that the above outcomes are delivered, supported by our compliance management system that monitors ongoing performance of our installers.

Skybridge Technician Engagement

Training

Training is conducted in Skybridge’s purpose built, in-house training facility, with capacity to train 20 technicians per session. Technicians receive training in areas including customer service, safety management systems and technical aspects of each project we deliver.

Training is conducted by highly experienced field technicians who have undertaken further studies in delivery of training. 

The Skybridge training program is RTO recognised through our auspice arrangement with the Australian Training Institute under the Australian Quality Training Framework for our Work Health and Safety units of competency.

Skybridge Technician Training House
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