Our customer scheduling model is proven to deliver positive outcomes for our clients, including:
A key driver of customer satisfaction is having installation services provided professionally and on-time. Skybridge constantly monitors installation success rates to ensure we proactively manage this outcome. Initiatives we have implemented to enhance installation success include:
The role of jeopardy management is to identify and address issues that may potentially have a problem being completed at its designated installation time, and minimise the impact of any delays through effective communication with each stakeholder.
When delivering volume programs, it is important to recognise that some customer groups have non-standard requirements. Through programs we have delivered we have developed a number of methodologies to meet the needs of these customer groups, including:
Through this specialised approach we can ensure that we maximise the number of potential customers who will receive the service we are rolling out on behalf of our clients.